Billing issues

My experience with Xcel energy has been the worst experience/customer service I have ever received in my life, not exaggerating either. I have been dealing with billing and metering issues since my solar was installed over a year ago, solar install went good (because Xcel WAS NOT doing install). Everything went sideways when smart meter was installed by Xcel. Then I started getting estimated bills not actual readings, this continued for 6 months, finally got fixed when I put in complaint with PCU. I couldn’t get exact reason for what my meter issue was, heard they were sending me a bill from my neighbors, and also heard from Xcel that they were having billing issues since the moved that department overseas I guess (not my problem). Now that they are seeing the correct meters and actually getting the correct readings, I am now fighting them on how much my solar produced last calendar year of 2025 so I can show how much energy I have in my solar bank to offset the less sunny months. But of course since my meters and reading weren’t correct in 2025 they don’t have that info readily available so still trying to charge me false bills because of there mistake.

I wish I didn’t ever have to deal with this shady company any more but they have a monopoly in Greeley so I don’t have another option. Move or stay with a crooked company that will send false bills for a year even after they know they are incorrect.

When the Numbers Don’t Add Up

Recently, I received a bill from Xcel Energy stating that my household was using the same amount of energy as I had a year ago. At first glance, that might seem normal. But the statement immediately raised a question for me.A year ago, I worked from home.My computer was on all day. Lights were on. Coffee was brewing. The house was lived in for most of the day, five days a week.Today, my schedule looks very different. I work full-time outside the home and spend nearly two hours commuting each day. For long stretches of time, the house sits empty…

Extreme Usage over billing

I have an apartment - very small 2 bedroom with 1 person and a dog. This company said that in 1 month I consumed 2700 KWH - that is more that an average apartment building FLOOR for one month. A four bedroom house in the same region and 5 people used 950 KWH with someone that works from home. This is just not possible! Called and they said oh yes according to the reading that is what you used. NO FRICKIN WAY!