What Notification??? What Communication???

I would comment on the notifications and communications, but neither occurred. It was obvious that there was no communication planning done by Xcel. They just decided to turn off power for certain customers.

It would have been nice to get some communication that my home was in the planned outage or that my house was not in the planned outage. That way, if I lost power, I would know whether Xcel did it or some tree knocked out our power instead of guessing.

Communication occurred with canned responses that communicated nothing. This message was a popular one of choice.

While I would check the outage map, it never really updated. It just said they were evaluating damage. At one point it said my power would be restored on 4/7 at 4:45pm. That time came and went with no power. At 12am on 4/8 I check the outage status for my house and find this message. Funny, I still don't have power going on for 32 hours at this point. Do they not know what homes have power and what homes are still under an outage?

So, I would report the outage yet again. Did some worker walk by at 4:45pm and forget to flip some switch when they were supposed to the prior day? I would get up the morning of 4/8 and notice again that my house doesn't have an outage reported. Power finally came back on on 4/8 at 11:49am. We were without power for about 44 hours.

These are just examples of how poor the communication was. They need to get better. They need to invest in their infrastructure so that they can recover quicker in events like this. This is unacceptable on all accounts.