Gotta be a better way to serve and protect Xcel customers!

On April 6, 2024, my wife and I were taking care of our 2.5 year old grand daughter and 5 year old grandson, who were spending a four day weekend with us while their parents were out of town. I received a notice at roughly 10.00 am on Saturday 4-6-24 that Xcel would be turning off our electrical power. No indication was given as to how long it would be out, or whom to contact with any questions. It was quite cool that weekend and our house was already cold inside.

We were able to find a place to sleep for 2 nights, but had no use of our home and food.

Their was no way to contact Xcel, nor did we ever hear back from Xcel on the status of resuming power. We eventually heard back from a neighbor that power had been restored, and we were able to return to our house.

This action by Xcel was extremely inefficient, and poorly managed!