Electrical outage

Xcel energy shutoff of electricity for over 24 hours severely impacted 500 residents and staff at Frasier Meadows Retirement Home. This included medical facilities, food service, heating, hot water, and all other services. These residents included Independent living and Assisted living and in Memory Care and Summit Medical Care. Emergency generators were deployed for food and care for helpless individuals in Summit care and possibly Assisted Living. The rest of us, around 300 elderly people who often rely on oxygen, cpap machines, and other medical devices, without any heat. There were some hallway outlets for emergency oxygen. The balance of elderly people were left to their own devices for food without any refrigeration or access to means of preparing our own foord. Xcel was repeatedly contacted by our Facilities Manager but he could never get any clear information. Xcel not only failed its obligations to communicate to its users in a timely manner, but caused much expense and suffering as a result. Why is this company allowed to continue to provide essential services?