Columbine Area

Xcel used an unlisted and unrelated 1-800 phone number to autocall, so I passed it to voicemail. Only after some neighbors started asking about it did I listen to the message. If the caller ID stated something like XCEL ALERT I definitely would have answered when it called. Our home was part of the preemptive shut down, so we anticipated an update via email or call once the restoration began explaining the re-energize process. However, the outage feature on their app/website didn’t have an estimated restoration time loaded until Sunday afternoon. On Sunday afternoon, we received text alerts with an estimated restoration time that was wrong by over 18 hours. Had the restoration time been accurate, we would have taken different actions to prepare for another night at home with no power. Overall, I do understand the reasoning and action to prevent fires and property damage. But the initial notice was not enough time, and the restoration communication was not enough accurate information. I got more information from neighbors and 9NEWS than Xcel.