Unrealistic and oblivious

I received several restoration time changes knowing they were false. I had reported a tree on my neighbors power line which was a pole to pole line. It created a potential further issue of the pole collapsing and tearing away the power equipment from my home. I made several reports and so did my neighbor. After several days, no one came out to inspect or remove the tree. On Sunday a repair crew was flagged down and told about the tree. They said they were unaware of the report and was about to restore power to the line. They crew removed the tree from the line leaving it lying across the roadway indicating it was not their job to remove the tree. The pole was no repaired and they said as long as it wasn't broke it should be fine. Stop over promising and under delivering. Try under promising and over delivering. It's very difficult living in the mountains and navigating extended outages with false hope of restoration. Why would they restore power with a tree on the line or not fix the pole which could cause further damage which would become my financial responsibility since it's pole to house when it could be avoided. Very frustrated and disappointed.