Terrible Communication, Zero Customer Service

On Dec 16 we heard of the possible power outage on local news without any communication from Xcel whatsoever. On the morning of Dec 17 close to 10 AM the power was cut with very little to no wind blowing. In fact I went outside for a few hours because it was so nice and calm. When I checked the Xcel website soon after the outage started it indicated the outage was unplanned. This was a lie. They planned it. At about 4 PM the wind finally started picking up. Not horrible for the front range but blustery. Normal for this time of year.

At no time was the Xcel website updated. At no time was the pre recorded message updated. At about 10 PM we finally received a text stating the reason for the outage. The wind calmed down but still no power. The outage lasted for 24 hours and at no time was the truth communicated to us. We lost a refrigerator full of food.

Now we received a text that starting at 5 AM on the 19th they will again shut off power. No “maybe” this time, they’re just going to shut it down regardless of weather conditions. Pathetic is the best word I can use to describe Xcel. They should be heavily fined and found liable for damages to every customer they lied to.