incompetence

We were told we MIGHT have a power outage by 11:00 A.M. We lost power at 10:30 while we were trying to get things done before the outage MIGHT happen.

Excel knows where and when these planned outages are going to take place. It is their responsibility to let customers know way in advance. They can't just say power MIGHT be shut off in Weld County - where in Weld County?

Excel needs to explain the process of which areas are chosen and why. Why are some houses on a block shut off while houses on the same block still have power?

I have never seen such a large operation carried off with such incompetence, inneptness, and lace of professionalism.