Shut down started after winds were dying down

Twenty fours years of Xcel's lack of power line maintenance and poor customer service is just too much. This PSP episode was unforgivable. We lost power due to extreme winds on Dec 9 and Dec 11th. No PSP then but it moved my 7' x 12' shed 16 inches so not a gentle breeze. 85+mph winds in the early hours of the 19th. No shut down then but at 5 am when the winds were dying down they did their PSP. Since Xcel hasn't being doing regular maintenance for years in our area (Xcel repair crews have told us this), we knew the power would not be restored quickly. We received multiple conflicting restoration times on both the 19th and the 20th. At 9,400 ft elevation, it was below freezing and some pipes froze in our heating system. We couldn't use the wood stove due to down drafts from the direction of the wind. Since Xcel hasn't been doing maintenance, it takes a lot longer to get power back because when they re-energize, it blows out condensers, fuses and transformers that are weak and they don't have enough parts on their trucks so a warehouse run becomes necessary to complete the power restoration. We have experienced years of this problem and the poor communication with Xcel. Unless you have a billing issue, you are forced into their phone carousel which has numbers for their AI system but not everything you may be calling about is covered and speaking with a person is not offered to get a problem resolved or a question answered. Often the system hangs up on you and you have to start the process over. So basically no customer service and no maintenance. After a total of 47 years of being a customer of Xcel, I know what Xcel customer service was in the past and what it has become now. Why Xcel has not been fined for negligence is beyond me. Did Xcel really prevent fires or did they cause them by making people desperate enough to take risks trying to use unsafe alternatives to heat their homes? I have seen power poles burning on hot, dry summer days due to Xcel equipment failures due to lack of maintenance. Where was the fire concern then and why didn't they step up their maintenance to prevent the fire risk and to make a quick PSP restoration actually possible? How many people have been harmed by Xcel that have no recourse for the damages and losses?