Power cut with underground power lines

Our power was cut off twice, on Wednesday and Friday, even though we live in a community that has underground power lines. But here’s the kicker 1/2 our community was dark but just across the street the houses had power. I guess the winds across the street weren’t as strong😡as ours. So stupid! Explain that Xcel!

Very stressful

My 3 day power outage was difficult because the was zero communication from xcel. Their website was never up to date. Status reports had no information or estimate as when the power might go back on. Because we were unprepared, we lost everything in our fridge and freezer. One of the nights was absolutely freezing. The lack of updates was very upsetting. We couldn't make plans because of this. My neighbor is on oxygen and had to leave because she had no estimate as to when electricity would be back. There was no need to turn the electricity off on…

Shut down started after winds were dying down

Twenty fours years of Xcel's lack of power line maintenance and poor customer service is just too much. This PSP episode was unforgivable. We lost power due to extreme winds on Dec 9 and Dec 11th. No PSP then but it moved my 7' x 12' shed 16 inches so not a gentle breeze. 85+mph winds in the early hours of the 19th. No shut down then but at 5 am when the winds were dying down they did their PSP. Since Xcel hasn't being doing regular maintenance for years in our area (Xcel repair crews have told us this)…