Proactive but Useless

I was informed that my power would be shut off proactively on both Wednesday and Friday events.
Power was not shut off Wednesday proactively, but was later off due to downed lines anyway.


On Friday, power was proactively shut off, then during the event I received emails and text messages containing information that:

  1. the event was actually unexpected,
  2. it would be restored by 6pm,
  3. it would be restored by 10pm,
  4. the Proactive Shutoff event was actually expected but wouldn't be resolved until possibly noon Sunday or possibly Monday,
  5. it would be restored by 10pm Saturday,
  6. it would be restored by 6:45pm Friday,
  7. our prices were increasing,
  8. our usage had increased,
  9. power had been restored,
  10. the Proactive shutoff would be resolved by Sunday at noon,
  11. power had been restored.

Power was restored Saturday around 7pm. During the event, I referred to the outage map multiple times. At the top was an error message stating "We're currently having technical issues with our outage map."

Compared to April, there was much more proactive communication, but it was so inconsistent as to be useless.

Share Proactive but Useless on Facebook Share Proactive but Useless on Twitter Share Proactive but Useless on Linkedin Email Proactive but Useless link