Preventive Electrical Outage, Dec. 2025

First of all, for the past 56 years in our home in the foothills of Jeffco, we have always appreciated the services from IREA/now CORE. I don't think we have ever had a serious complaint. And, even now we understand the need for the outage in December of 2025 because of the high winds and we still appreciate the fact that they were preemptive. Our feedback is that we needed more on-going information. We received the initial email about the coming outage but once it happened we had no idea how long it was going to last or what we needed to do to prepare. My husband is on oxygen 24/7 and is 90 years old. The oxygen people had no extra tanks for backups even though we had three on hand. We went through two the first day. By the third day, our son hooked up a generator, so we made it through. It seemed to us that Saturday and Sunday the winds had calmed substantially. We still hadn't heard a word from CORE. Even if we had heard that they expected it to be four or five days, we would have been more at ease. Communication is key in difficult situations; we hope you can improve your communication in the future.

Sincerely, Pat and Jack Sliemers