Confusion and inept communications

The PSPS over Dec 19-21 was necessary for certain areas....just not mine. After the Marshall fire I can appreciate Xcel take precautions when there are high wind warnings. What I found so frustrating and expensive is that my area where I live had very little wind or gusts. We even had rain the night of the 19th.

We received several texts in an attempt to keep us informed but they were conflicting and confusing. When talking to the folks on the line trucks and the area supervisor, even they admitted to being confused. I was told that the lead that served my home also served 2000 others. All I know is that the thousand homes on Green Mountain were in no danger. We had some wind gusts the evening of the 19th but nothing we haven't had before in the 20 years I have lived in my home. I lost $400 worth of frozen foods with no hope of compensation. If Xcel cannot refine their ability initiate a PSPS using a rifle approach in lieu of the shotgun approach, then I cannot see the level of increases they are seeking are warranted. It is anticipated that my power bill will double over the next 5 years.

I see Mr. Kenney on TV boasting about how Xcel has improved their communication.....I call BS on that Again, my texts were conflicting, the employees were confused, and my area had no reason to be shut off. I was told about the train blown over in Wyoming and the 100+mph winds in Boulder. I'm sure that all happened but Boulder is 30 miles north of me and Wyoming is a 2-hour drive away....why were those areas relevant to mine?

It is my hope that you continue to hold Xcel's feet to the fire regarding their PSPS strategy and keep it focused on areas that are truly impacted by high winds, not because they are afraid some area MAY be impacted. They must learn to be nimble and react accordingly.

Thanks,

William Murphy