Bad communication from xcel created post-surgery nightmare

Xcel told us power would be shut off Wednesday from 10am to 6pm for the psps, but didn’t mention that it would take another day for them to check the lines and make repairs before restoring power. I had major knee surgery on Tuesday, but since I thought power would be back on before dark on Wednesday, I didn’t think I needed to get a hotel. I couldn’t believe it when they texted on Wednesday evening to explain that it would take until Thursday night to turn power back on! We lost all our food and I had to spend a really scary night trying to navigate my house in the dark on crutches, without access to ice to keep my newly operated on knee from swelling. Then the exact same communication issues happened again during Friday’s shut down. Most people in my area I talked to also took xcel’s initial communication to mean that power would be restored immediately after 6pm on Wednesday, so no one was prepared for the extended outage. I am tremendously disappointed with xcel for their poor communication, even if I appreciate the need to take precautions to prevent another Marshall fire situation. Their actions made recovering from surgery really scary. It’s 3:40 on Saturday and my family is headed to a hotel because we still haven’t gotten clear communication about when our power will come back on and I can’t handle another scary night on crutches in the dark (to add insult to injury, we live in a neighborhood with buried power lines).