Feedback on Rideshare/ Transportation Network Companies (TNCs)
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In 2014, Colorado became the first state in the country to establish state-level regulations for rideshares, also known as Transportation Network Companies (e.g., Uber and Lyft). Under state law, the Colorado Public Utilities Commission (PUC) serves as the primary regulator of TNCs. In this role, the PUC works to ensure these companies are properly licensed and insured, the drivers have passed background checks and met medical certification requirements, and the vehicles have been verified to be in a safe and working condition. The Colorado Department of Labor and Employment (CDLE) also oversees labor-related issues for TNCs.
The rideshare industry has grown and evolved since the PUC’s regulations were first enacted, which has in turn dramatically changed how Coloradans travel. Today, there are five licensed TNC operators (Uber, Lyft, HopSkipDrive, River North Transit, Drivers Cooperative) and over 35,000 licensed TNC drivers in Colorado. Together this industry provided approximately 35 million rides statewide in 2024.
As we look to the future of TNC regulation in Colorado, and how to best protect the safety of the traveling public, the PUC is interested in your input. This site will be open for the next several months and your ideas will be used to help determine what new regulatory approaches are necessary. Personally identifiable information will not be shared in any public summaries of the input shared on this site.
In 2014, Colorado became the first state in the country to establish state-level regulations for rideshares, also known as Transportation Network Companies (e.g., Uber and Lyft). Under state law, the Colorado Public Utilities Commission (PUC) serves as the primary regulator of TNCs. In this role, the PUC works to ensure these companies are properly licensed and insured, the drivers have passed background checks and met medical certification requirements, and the vehicles have been verified to be in a safe and working condition. The Colorado Department of Labor and Employment (CDLE) also oversees labor-related issues for TNCs.
The rideshare industry has grown and evolved since the PUC’s regulations were first enacted, which has in turn dramatically changed how Coloradans travel. Today, there are five licensed TNC operators (Uber, Lyft, HopSkipDrive, River North Transit, Drivers Cooperative) and over 35,000 licensed TNC drivers in Colorado. Together this industry provided approximately 35 million rides statewide in 2024.
As we look to the future of TNC regulation in Colorado, and how to best protect the safety of the traveling public, the PUC is interested in your input. This site will be open for the next several months and your ideas will be used to help determine what new regulatory approaches are necessary. Personally identifiable information will not be shared in any public summaries of the input shared on this site.
Imposter drivers (drivers that operate on someone else’s account) are currently prohibited by state law and PUC regulation. However, the PUC is currently examining rule changes to more effectively prevent this behavior from occurring and we’d like your input. Please sign up here to receive information on public comment hearings and other opportunities to share your voice.
File a Complaint about TNC safety
The PUC has a call center and small team of investigators that respond to consumer complaints across the transportation industries we regulate. As the primary regulator of rideshares, the PUC can investigate and impose fines, as appropriate, for certain rideshare complaints such as unsafe vehicles, unsafe drivers, imposter drivers or service animal ride refusal. If you have a complaint related to these issues, please contact the PUC here or call 303-894-2070.
Note: The PUC does not have authority to address criminal conduct, such as assault, sexual assault, harassment, menacing, stalking, etc., by a TNC driver or rider. Please contact the police with these issues and, if you are still experiencing trauma, seek support services.
