Power Outages and the Most Useless System Ever

Let us start with how this utility, in their infinite wisdom, decides that shutting off the power is an acceptable way to reduce risks.

Next, their outage trackers are close to useless. Texts just default to a boilerplate "we are assessing damage" before the ETR is pushed back by another few hours. The website just does "Comments: The outage has been reported. Please continue to check back for additional updates regarding the restoration progress.".

There are no updates. Finally, the PUC's regular complaint system forces you to include your name and address and shares those with the utility, so if you fear retaliation you can't even use that as an avenue.

Xcel Billing Catastrophe

So I have to start by saying, this problem originated from my apartment complex providing me with the wrong address on my lease when I moved in. HOWEVER, I called Xcel right away to get the address situation fixed so I could have power at my new apartment and be charged appropriately....so I thought. I moved in June 12th, it's now October 5th. I have repeatedly called Xcel for months now trying to get the other apartment I am NOT living in taken off of my account, but to no avail. They keep saying the request is put in. What…

frequent, long planned outages that even disconnect phone service

Our experience with Xcel has been frustrating when it comes to reliability and planned outages The frequency of the outages is unacceptable. Eight shutoffs since 2/11/25. One shutoff during December 2025 lasted four-five days (from 12/17 - 12/21). The length of each outage is also unacceptable. (75.5 total hours since 2/11/25 — one lasting 41 hours during December 2025 and one lasting 12 hours on 9/24/26.) Xcel's communication regarding planned power outages is extremely poor — mostly non-existent (no email, calls, door hangers despite being signed up to receive advanced notification), sometimes last minute (the day before the planned outage)…