Struggling senior

It's very disturbing that xcel has not only this much say and power over us, yet had ZERO concern over our loss of power. I am 9 months into recovering from spine surgery, plus I suffer from two auto immune diseases. I just recently have gone back to work part time and live on a very limited income. I not only lost ALL that was in refrigerator and freezer, but because it was 58 degrees in my apartment, I had to borrow money to stay in a hotel for one night, sleep in a warm bed, take a hot shower. It wasn't the Marriott that I stayed in either. Now my renters insurance will not cover my expenses and I hear neither will xcel. RIDICULOUS!!!!! Who's going to replenish my groceries?