Shutdown in Littleton for 2 Full Days!

We were shut down pre-emptively although we have no overhead power lines in our neighborhood. Due to the length of the outage, most of the food in our refrigerator and freezer had to be thrown out. I received an email about the power shutdown a few hours in advance, although that is not enough time to assemble their suggested outage kit. I received no email notification regarding when the power would be turned back on. The outage status function on the Xcel website did not work. It originally said the power would be back on by 4:45 pm on Sunday; but when that didn’t happen, the outage status just reset to state there was no power outage in our area. I kept selecting “yes, report an outage” which would sometimes work and sometimes not. The outage map on the website was completely useless. On Monday morning, I called Xcel and reported the outage again (there is no customer service available to call before 8:00 am on Monday). It didn’t seem like they knew the power was out in our neighborhood either. Ultimately, our power finally returned around noon on Monday – almost 45 hours after the pre-emptive shutdown!

PS - We did receive an email stating there might be a power outage in our area after the power had finally come back on!