Power out 21 hours

My power went out at 3:58pm on April 7th. I immediately called Excel to report. I received a text from Xcel at 4:10pm stating "an outing may be impacting your location."

Duh..

My power wasn't restored until 1:00pm on April 7th.

I was also very sick that weekend, and I'm still sick. 😷😪

Thank you

Thank you for taking precautionary measure. The winds were very very high where I live. I gladly live without electricity for a few days than have to live the consequences of a fire!!!!!!!! Plus we are old/retired /no kids so it was fun to camp at home. Having lived in different places we have an emergency supplies, because in the north it is blizzards and south flooding. As for loss of food just keep refrigerator and freezer closed. Eat canned food Etc. Food is easier to replace than your special “Stuff”.It is easy to complain. So I want to express…

Poor communication from Xcel

Although we applaud Xcel for taking preventative measures to prevent downed power lines from sparking wildfires during the recent windstorm, the way in which Xcel handled the shutdown was simply abysmal.We received a vaguely worded email from Xcel five hours prior to the shutdown. The email stated that "Communities that may be affected by proactive de-energization of lines include areas primarily in Boulder County". At that point in time, Xcel must surely have known which areas would be affected. Xcel should have been able to provide its customers with a detailed map, with boundaries clearly delineated, of the areas that…

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