Arvada townhhome community

My husband and I live in an HOA with underground power lines. We assume that our 20-hour power outage was due to a transformer failure or downed lines that feed into our neighborhood. In all prior outages, we have received an email or text notification that the power was out, with an estimate of when it would be restored,. In this case, we had no communication from Excel until mid afternoon Saturday. I called the customer service line 8 times (about once every two hours) and only got the message that it was widespread and that crews could work after the wind died down. I would think that visual inspections could be made from vehicles (checking for trees over lines and broken poles) long before it was safe for the crews to climb a pole. I believe the communication could have been better. And I am appalled at the short notice given for the scheduled shut-down. Since it was the first time, those customers should have been given a heads-up as soon as the big wind was forecasted, and more information. Most people, even with medical equipment, can handle a 2-3 hour loss of power, but 24 hours-plus is much more serious.