Almost a medical disaster

My wife and I were leaving for an outing on April 6th. As we were leaving home I checked my email and saw an Xcel email at 10:03am warning of possible power outages...there was a second email at 12:03 pm warning us we would lose power at 3pm. Luckily I read the second email even though we only had 3 hours notice...We both have medical issues and are elderly and scrambled to implement emergency plans. Then we waited for 26 hours without any communication from Xcel...way beyond the noon timeline Xcel communicated.

To Xcel:

1. Your Quality Control Leadership actions / plan are unacceptable

2. Your Communications leadership actions/plan are unacceptable

3. Overall Leadership plan was unacceptable

4. This is not about losing some food in refrigerators...this is about putting elderly and people with medical issues at risk

I hope you can use this for developing a fresh, bullet proof plan for such emergencies for the future!