Public Safety Power Shutoff

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Power outage graphic

The PUC regulates Black Hills Energy and Xcel Energy, which both have Public Safety Power Shutoff (PSPS) plans that have been or could be implemented, impacting consumers. PSPS events have planned outages for customers and may also have other storm-related outages.

PSPS events are implemented in order to reduce the risk of a wildfire caused by power lines or other utility infrastructure. The Public Utilities Commission does not approve or deny Black Hills or Xcel Energy the use of proactive shutoffs; however, the PUC does have an important role in ensuring that the communication, preparation and coordination of PSPS events is protective of customers.

The PUC is creating a new set of rules establishing permanent requirements and standards for public safety power shutoffs. Staff is currently working to draft these rules and welcomes input from Black Hills and Xcel Energy customers on their experiences with the most recent PSPS events. This information will help ensure that the PUC’s rules are comprehensive.

Please take a few minutes to give us your feedback through the survey or comment links below.


Please take a few minutes to give us your feedback through the survey or comment links below.

The PUC regulates Black Hills Energy and Xcel Energy, which both have Public Safety Power Shutoff (PSPS) plans that have been or could be implemented, impacting consumers. PSPS events have planned outages for customers and may also have other storm-related outages.

PSPS events are implemented in order to reduce the risk of a wildfire caused by power lines or other utility infrastructure. The Public Utilities Commission does not approve or deny Black Hills or Xcel Energy the use of proactive shutoffs; however, the PUC does have an important role in ensuring that the communication, preparation and coordination of PSPS events is protective of customers.

The PUC is creating a new set of rules establishing permanent requirements and standards for public safety power shutoffs. Staff is currently working to draft these rules and welcomes input from Black Hills and Xcel Energy customers on their experiences with the most recent PSPS events. This information will help ensure that the PUC’s rules are comprehensive.

Please take a few minutes to give us your feedback through the survey or comment links below.


Please take a few minutes to give us your feedback through the survey or comment links below.

Share Your Experience

Have feedback for the PUC about a recent Public Safety Power Shutoff? Feel free to share here.
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  • Share Inexcusable!! on Facebook Share Inexcusable!! on X (formerly Twitter) Share Inexcusable!! on Linkedin Email Inexcusable!! link

    Inexcusable!!

    by dstrazz, 6 months ago
    Inexcusable!
    I live in Evergreen, 80439Received an email saying we MIGHT be impacted at noon on Wednesday. Power was shut off at 10am. A small breeze started around until 4pm. It was 10x as bad last week, yet not a peep from Xcel!The decision to shutdown at 10am was inexcusable! We lost full days of income at work (we both work from home), kids missed Finals, and the $500 of Xmas groceries are now garbage!! Why can a power company force a shutdown bc something “might” happen? Why - bc they have fancy new lawyers telling them
    ... Continue reading
    Inexcusable!
    I live in Evergreen, 80439Received an email saying we MIGHT be impacted at noon on Wednesday. Power was shut off at 10am. A small breeze started around until 4pm. It was 10x as bad last week, yet not a peep from Xcel!The decision to shutdown at 10am was inexcusable! We lost full days of income at work (we both work from home), kids missed Finals, and the $500 of Xmas groceries are now garbage!! Why can a power company force a shutdown bc something “might” happen? Why - bc they have fancy new lawyers telling them they need to cover their butts to avoid another $630M settlement! They were asleep at the wheel three years ago in Boulder County, and now we’re all paying the price!Telling us to “plan ahead" or providing fancy maps doesn’t help explain this situation. If the actual intent was to”public safety” why was the power on all day in Boulder, where the wind peaked at 93pmh?! How do you arbitrarily draw these lines? When does this end? Are you going to do it in the summer too? We are customers who pay for a service, yet we’ll get no refund for this lack of competence! You’ll paint yourself as heroes because there was no fire, because the public stayed “safe”…when there was actually no real “risk” in my area in the first place!I have been arguing with Xcel for a year now, because our “smart” meter is inaccurate and charging the highest prices ever, with the lowest Customer Service ever. Typical overcharge and underdeliver. Whatever your problem is, fix it! But keep paying customers out of it!! And now we hear no power until possibly Sat?? In this day and age of digital technology, I find it impossible to believe that you don’t have a monitoring system that alerts you of where there are possible risks of turning the power back on. My car throws out error codes, heck, even my TV does! You sure turned it off right away at 10 on the dot, I’m certain you can turn it back on just as fast. I’m not buying the whole “need to check every line” and “can’t work in the dark” BS. There is no excuse for this power outage. Shameful!
  • Share You wiped out a full day of production at my small business! on Facebook Share You wiped out a full day of production at my small business! on X (formerly Twitter) Share You wiped out a full day of production at my small business! on Linkedin Email You wiped out a full day of production at my small business! link

    You wiped out a full day of production at my small business!

    by bsodetz, 6 months ago

    My business is in Fort Collins, CO 80524. Larimer county.

    Received an email on Monday 12/15 saying we MIGHT be impacted at noon on Wednesday. Power was shut off at 10am.

    Wind didn't start picking up until 3:00 pm! And seemed much worse a week or two ago.

    That 5 hour difference was huge! Heck, those 2 hours would even have been helpful!

    We lost significant time and revenue! Do you know how embarrassing it is to tell a customer we can't ship when we said we would because the power company simply decided to shut off our power because... Continue reading

    My business is in Fort Collins, CO 80524. Larimer county.

    Received an email on Monday 12/15 saying we MIGHT be impacted at noon on Wednesday. Power was shut off at 10am.

    Wind didn't start picking up until 3:00 pm! And seemed much worse a week or two ago.

    That 5 hour difference was huge! Heck, those 2 hours would even have been helpful!

    We lost significant time and revenue! Do you know how embarrassing it is to tell a customer we can't ship when we said we would because the power company simply decided to shut off our power because it's windy? Oh, and dry. We live where it's windy, and dry. Been here 19 years and never had this before, and it's been plenty windy. Yes, unplanned outages, but not this forced shut down ridiculousness.

    We manufacture and ship to customers across the US. It's 8 days before Christmas. Essentially, the last day to ship items UPS Ground to arrive before Christmas. That won't happen. Or we'll have to ship expedited. If this happens again Friday(I heard a rumor it might), we're really toast.

    Just being told to "plan ahead", with the caveat that "this may or may not affect you" and "we don't know how long the outage will be" isn't helpful. Also, it's not an outage. It's a FORCED Shut down! Will I get any kind of refund...nope...never have...never will. When something unplanned actually happens, I understand. When it's pre-planned, we should be compensated financially. That may force them to take a more targeted approach to who's impacted vs "let's just shut off huge swaths of customers" to "be safe."

    I also have a car in the shop that was in the middle of being repaired, but alas, they also were shut down, so now I"m without a car as well.

    So, how does this work going forward? What do the winds need to be to require a shut off? Can I just expect this to happen more and more frequently in future? And even more in the summer when it's hotter and drier?

    These guys majorly screwed up with Lewisville, so now you're giving them the authority(or at least not preventing them from) just shutting off power whenever there's a "risk" read "liability" that something "might" happen? Fix the underlying problem! Letting them shut down huge chunks of the grid IS NOT the answer. Can't they shut down on a more granular level IF something happens? Also, forcing them to become "green" and make our electric grid even less stable and more expensive also isn't good. If the problem is overhead cables, force them to spend the money to bury cables! Or somehow secure or clear the overhead cables.

    You've given them a monopoly now treat them like one! This is simply wrong!



Page last updated: 21 Jun 2026, 07:50 PM