Xcel will cut our power, but won't trim our trees

We live in the Green Mountain area and only lost power for 4 hrs. Luckily, we were notified the night before, saying it would be out 5 am - 6 pm the following day so had some time to prepare. However, the next morning after it got cut off, we got another notification saying power would be restored by 10 pm the FOLLOWING day, and then not 2-3 hrs later power was restored. So all in all, not too affected, but communication caused us a lot of uncertainly. Meanwhile, we could look out our window during the outage and see neighbors just across a street with power.

However, what frustrates us the most is that our back neighbors have a large tree branch that broke and is leaning against an Xcel power line, which we reported in JULY. We got a notification from Xcel on Aug 13 that a crew would be schedule to come. Nothing. We got an email Nov 20 saying that they would be coming to our area. Nothing. Many phone calls and chats along the way, no way to email Xcel, never got any clear input on when this would/will be resolved.

It's baffling to us how Xcel clearly recognizes there are risks and safety hazards, yet doesn't perform routine maintenance to mitigate risk, that they have acknowledged is their responsibility.