Xcel needs to be held accountable

While we all want to avoid wildfire and disaster, the way this particular situation was handled was completely unacceptable. The power to our business was shut down for over 56 hours straight, not including a few hours on Wednesday afternoon.

We lost the ability to make any sales over the busiest weekend of our entire year. We greatly depend on the weekend before Christmas for the business to maintain successful throughout the year.
We lost the ability to pay our staff wages, we still have to pay rent, we lost a lot of cold food and dairy products. All of our competitors in the downtown area that had power received our clientele.
The length of time it took to get us powered up again was blasphemous!

The communication from Xcel telling us power was coming and then two hours after it was supposed to turn on, we get another notification that pushes it another 6, 12, 24 hours later. WTF?!

The amount of stress, scrambling to save what we could from loss, and the staggering amount of time to get power again, leaving us at the mercy of the power company, telling us they will not reimburse for all the losses, is extremely painful to stomach in a business environment already running on razor thin margins.
Since the Marshall fire, the power company has had four years to bury all their powerlines in Boulder and they have done none of it! $12 million salary to the CEO per year and where's the accountability for the power company? I feel like this person needs to address all of their customers, because if we did that to our clientele, charged them for products that we couldn't provide and didn't address the situation when things got dire, we wouldn't be able to continue in business.

How are we supposed to recoup our losses? How are we supposed to trust Xcel? The imbalance of power is simply not fair. Who's holding Xcel accountable?