Xcel Missed the mark

For a public utility that has amassed billions in profit over the past five years, Xcel is more concerned with making profit for its shareholders than improving what quite frankly should be our infrastructure. Public utilities should not be publicly traded commodities. I had over a hundred thousand dollars worth of medicine in my refrigerator to treat my illness, but I had no means to get ice for my cooler. Xcel’s communication was at best poor. While it was plentiful, the information provided was often inaccurate and outright wrong. They need to do better.