Worse than last time

Xcel has one job. That's it. So why in the world does Xcel think it's ok to just cut off power?! Why does this ridiculous "strategy" actually have a name?! Xcel has been allowed to have a monopoly, so the state has allowed them to come up with whatever crazy "plan" they want to utilize in order to continue to make huge amounts of money.

They're an enormously profitable monopoly, and they have been given free rein. Of course they will do things that help them remain incredibly profitable. Apparently they must be forced to spend money to upgrade equipment, bury lines, and regain the public trust.

Just like last time, CORE Electric was able to keep the power on unless there was an actual problem. I'm certain that Xcel could do the same, but clearly they are just trying to save money.

Xcel's communication was horrendous. They're great at telling customers when the power is off (which, of course we already knew), but horrible at keeping the power on, and at telling customers when it would be back on if it has to be shut off.

Even after the initial shutdown and restoration, we got multiple phone calls at 3am telling us that our power was off and that they had no idea when it would be back on. This is not helpful and was extremely annoying. Don't call people in the middle of the night to state the obvious, and don't call if you have no actual information. This is basic common sense.

PUC, please do everything in your power to get Xcel to spend the money needed to keep our community safe, and keep the power on. Besides being a major public safety issue, this is an economic imperative for our commmunities. Businesses and individuals lost tens of thousands of dollars, and we have no recourse currently.