Very disappointing - cannot become the status quo

I had my power shut off for more than 24 hours twice within a 3-day span. This was incredibly disruptive to our work, childcare, and daily living.

This should only be used as an absolute last resort and needs to be able to be responsive to the actual weather conditions. For the first outage, there was indeed wind. But the second outage was 36 hours and there was ZERO WIND. This is unacceptable. Why can't Xcel control the system more actively and only take action when absolutely necessary?

And Xcel is doing absolutely nothing to help residents other than very poor, unreliable communication. No compensation for life impacts, no compensation for ruined food, no compensation whatsoever. And no clear path towards avoiding this in the future. As customers, we just "have to deal." This is crazy and feels like Xcel and the PUC are both favoring shareholder returns vs. customer experience.

What is the long-term plan here? When will this be articulated? Because this can't become the status quo.

And who is looking at the economic and health impacts of extended (> 24 hour) power outages? What about all the elderly people who need oxygen and electricity for medical devices? What about everyone who was freezing cold because they didn't have heat? What about people who had the weekly allotment of groceries rot and now have no funds to cover replacements? What about all the impacts of shutting down the vast majority of Jefferson county (and many others) school systems and thousands of parents scrambling (and missing work) due to lack of childcare? Has this actually been calculated or looked at? What's the cost of having all these crews on-call and prepared to be dispatched?

This cannot become the status quo. We have to demand better.