Unnecessarily long shutoff with inadequate and inaccurate communication
We understand that Xcel is being prudent in shutting off power to avoid the risk of wildfire during high wind events. But the shutoff in December 2025 went on for much longer than necessary and was characterized by misleading and inaccurate communication from Xcel. Notifications concerning the timing of power shutoff and restoration were inaccurate. Shutoffs occurred earlier than stated and restoration occurred later than stated. Some shutoffs were unannounced. It seems likely that the wind danger was not present for the entire time of the shutoff. In fact, for most of the time during the shutoff, it simply wasn't very windy in our neighborhood. We were forced to discard a large quantity of spoiled food and certainly lost productivity during the shutoff. Xcel needs to have a much more targeted system for these types of preventative shutoffs, with far better and more accurate communications.
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