United power customer

This is my 14th winter in the same location. I live in Lincoln Hills less than 1000 feet from the united power substation. I have never lost power for more than a few hours before this incident December 2025. I felt safe and comforted with living in close proximity to the UP substation because we rarely lose power in any circumstances. I am aware the surrounding area serviced by Excell energy are frequently without power for days on end. Now excell energy’s problem with their service and infrastructure has now become my problem. I have a family and a my 7 year old son has never experienced a power outage like this. I did purchase a generator and that cost me $1200 right before Christmas. I expect to have throw out the food in my fridge as I was ill prepared for the effect that excell energy would have on me as a united power customer. Anyway this is unacceptable and my thousand dollar generator can’t power my well pump so we have been without water for days ( another first in 14 years). The planned outages from excell are NOT an acceptable solution. Now it affects me and my family and I am greatly displeased by this situation.

CR