System is broken

If this will be the new normal going forward, homeowners should be allowed to source/provide their own energy. This means no limits on energy creation, storage, and use. If xcel can’t be a resource for reliable energy, customers should not be restricted by xcel’s issues. They are responsible for maintaining a reliable grid and maybe being a for profit entity hinders this expenditure. This is clearly a monopoly situation. Customers do not have any other options for no service. We need to be able to provide for ourselves and not rely on an outdated and unreliable network. The complete loss of power seems to create even more dangerous situations for the general public from accidents at intersections, to people seeking alternative fuel sources to survive and operating in most likely unsafe conditions, to the potential of burglary and theft as alarm systems no longer work and people attempt to take advantage of this known outage. I hope the PUC evaluates every aspect of this shutoff to determine everything was done in xcels power to mitigate this outage. (from requesting documentation from xcel of damages and repairs, known areas of issue that may have not been addressed prior to the event, improvements to infrastructure that are exposed to these conditions, etc) I am not optimistic of a change and that is why I would rather have the option in the homeowners hand to provide their own energy with no restrictions. Unfortunately when you can’t provide for a customer you lose a customer and that should be the result of this outcome