person with disability

It was 24 degrees and the power was out, although I was fine with building a fire, my tenants who are older were not ok. He had a stroke several years back and lives in a lift chair. The power went out and he was stuck upright in his chair. This is the only way he can get up. Refrigerated medications were ruined, food was ruined and no one had heat. We should be reimbursed for all the food we had to toss.

What steps is Excel taking to be proactive for the next power outage?