No communication leads to frustration

We were well informed that the power was going to be shutoff, but there was absolutely zero information DURING the shutoff, which is when you want information the most. A lousy non updated website leads to another lousy website just telling you why they did what they did. Says to call for more info, but when you call you get the same runaround, and a pre-recorded message tells you to go to the website. Then, there was communication after the power came back on, which was useless at that point. The only “timeline” I was EVER given said that we would be out of power until Monday. Luckily it didn’t last that long. I sat there and watched while food went bad in my fridge and my freezer was starting to thaw. With no idea when it would come back, we were preparing to store food at someone else’s house, who had a different provider (and NEVER lost power). Xcel is the very definition of an evil corporation. Shady, misleading tactics, while claiming there is nothing more they could do. People without power, food and life sustaining medical equipment for an unknown amount of time just to get make up for the fact that their grid is outdated and dangerous and they refuse to fix it. All while they ask for a rate increase and pay their execs millions in bonuses every year. Xcel would fight allowing an open market for power companies in Colorado, because they would for sure lose 99% of their customers. This is an unmitigated disaster at a time when money is already tight for everyone, and bills are only going up. I already can’t afford to go to the doctor because my health insurance premiums are so expensive.