Lack of Transparency Unacceptable

I live in JeffCo near Morrison. Half of our neighborhood has power and the other half doesn't. One of my neighbors less than .4 mile from me has power. Is my half of the neighborhood more at risk of fire than the other? Is there any expectation that our power goes back on sometime today (12/18) when it's been out since 10am 12/17? Do we know if there are downed power lines? Will the power be out through Friday 12/19 and if so until what time? We have no answers to any of our questions because we have had ZERO communication from Xcel except for a voicemail that said they "recognize" some customers may be out of power for more than three days.

We were told we would have a "planned" power outage for public safety reasons from 10-6pm on 12/17. We planned accordingly. Our food has since spoiled, our children can't be cleaned, our dog sits in the dark around the clock, and we've fallen behind at work. This is completely unacceptable.

At minimum, customers who pay this private company hundreds of dollars each month *deserve* communication. It's completely inexcusable. If the government behaved this way, people would be rioting in the street. But we have no choice but to fall victim to a private company which is not at all accountable to the public. Legislators should consider serious regulation of these PSPS. A company which customers have no choice but to use should not be beholden to their decisions in the dark.