Lack of communication that even Xcel's own representatives find problematic

I live in Evergreen, and while I understand the need for the shut off, especially given the numerous outages that happened even outside the shut off area, there has basically been no update or communication from Xcel since 10am yesterday, aside from telling us that there may need to be a shutoff on Friday as well. There is no known severity of damage, no rough estimates for restoration in nearly the entire metro. When I called their customer service, they don't have any better information and were surprised at the severity of the situation and lack of updates. They at least said they would try to get the map updated, as it was surprisingly bad. This is not timely communication from Xcel. There is no useful, probability based or otherwise, response. I don't even know if there's been widespread damage or not. We had minor tree limb damage here, it was exceedingly windy, and it was good the power was off, but I don't think we had any downed lines. Anyway... no updates, no meaningful communication, we're literally in the dark and metaphorically in the dark. In winter. When we need electricity to heat the house. Given the contempt Xcel leadership seems to have for its customers, to not have a better communication model, let alone modern infrastructure, they definitely don't deserve any leeway or rate increases here. I'm sure their people on the ground are working as hard as they can. But I don't think their leadership is competent, at all, and clearly tossed together a poor attempt at a communications system which has demonstrably failed to meet the PUC's requirements.