Inexcusable!!

Inexcusable!
I live in Evergreen, 80439Received an email saying we MIGHT be impacted at noon on Wednesday. Power was shut off at 10am. A small breeze started around until 4pm. It was 10x as bad last week, yet not a peep from Xcel!The decision to shutdown at 10am was inexcusable! We lost full days of income at work (we both work from home), kids missed Finals, and the $500 of Xmas groceries are now garbage!! Why can a power company force a shutdown bc something “might” happen? Why - bc they have fancy new lawyers telling them they need to cover their butts to avoid another $630M settlement! They were asleep at the wheel three years ago in Boulder County, and now we’re all paying the price!Telling us to “plan ahead" or providing fancy maps doesn’t help explain this situation. If the actual intent was to”public safety” why was the power on all day in Boulder, where the wind peaked at 93pmh?! How do you arbitrarily draw these lines? When does this end? Are you going to do it in the summer too? We are customers who pay for a service, yet we’ll get no refund for this lack of competence! You’ll paint yourself as heroes because there was no fire, because the public stayed “safe”…when there was actually no real “risk” in my area in the first place!I have been arguing with Xcel for a year now, because our “smart” meter is inaccurate and charging the highest prices ever, with the lowest Customer Service ever. Typical overcharge and underdeliver. Whatever your problem is, fix it! But keep paying customers out of it!! And now we hear no power until possibly Sat?? In this day and age of digital technology, I find it impossible to believe that you don’t have a monitoring system that alerts you of where there are possible risks of turning the power back on. My car throws out error codes, heck, even my TV does! You sure turned it off right away at 10 on the dot, I’m certain you can turn it back on just as fast. I’m not buying the whole “need to check every line” and “can’t work in the dark” BS. There is no excuse for this power outage. Shameful!
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