Inbox Documents Clear Pattern

My inbox documents a clear pattern:
frequent outages, shifting restoration forecasts, and customer communication that’s reactive rather than informed.

The timing is troubling.
On December 9th, I received a rate-hike notice justified by “billions spent on infrastructure improvements.” Minutes later, the first of many outage alerts arrived — the start of nearly continuous service instability.

PUC should be aware of:

• Inability to provide stable restoration estimates

• Systemwide fragility causing repeated PSPS-level outages

• A communication system that overwhelms customers without providing clarity

• Service degradation occurring simultaneously with proposed rate increases

Customers aren’t asking for perfection — just evidence that the investments we’re being asked to fund are producing measurable results.

Right now, the email history suggests they aren’t.