How to not treat your customers

I live in the mountains and rely on power for heat, water and of course power. I have lived in Colorado all my life and have never had to go through what we did this week.

The original notification was for power to go off at 10 am on Dec 17th to 6pm the same day. We then received a notification that power would be back on early at 1:15pm. Little did I know I would not have a shower for the next 4 days. We had just bought a ton of raw dog food for Black Friday. this needs to be frozen and with over 1k in food we would have moved it to a stable non accepted from Xcel energy freezer if we had any idea of what was to come. We ended up losing all our food in our fridge and managed to save all our dog food. We then received notification that our power was back on. Yet I was still sitting in the dark. I called Xcel and was hung o by Dennis. He was very rude and didn't want o help. I called back and was not hung up o but when I said there was very little wind at my home the representative said I guess the transformers are just exploding on their own basically calling me a liar. If you need to shut down power that's fine but don't give a false video and then extend it to 4 days. We need time to prepare. Also when I call in don't give me a hard time when I am just trying to get info that should have been provided. Xcel is too big to fail and we saw they can do whatever they want.