Are the Lights, power, AND accountability all out?

I left town for the holidays. My food is spoiled. My cat is scared (lucky enough to have a pet sitter), and when calling Xcel to get clarification on the numerous, contradictory maps (to say nothing of the pushing back of goal pasts that are their emails), all I received back was the general, banal company lines of 'we're sorry, those times are an approximation'. People understand the fire risk and appreciate Xcel taking steps to be proactive. I struggle to see how any single person appreciates the lack of foresight to prevent this, the miscommunication, and the general mismanagement on full display. Let's not even factor in how the company is structured...beyond saying what else can one expect when you contract with a for-profit public utility. This is a black eye on power management in Colorado, in Boulder County, and Boulder itself. To be without power for days on end is bad enough in a self-styled developed nation (and county with taxes as high as Boulder), but to have this absolute horrendous communication is what truly elevates this entire situation to another level of frustration.