Almost 4 days without power, and never a reliable estimate on restoration

Lost power Wednesday, right when we had family come in from out of town. Ended up having to put them in a hotel for 4 days, on our dime. Lost all the food we prepped for the holidays. Every day Excel would message an estimated time and never once made that time. We also lost all cell phone coverage in the area, so if there had been an evacuation we wouldn't have known about it. Had to get in the car to drive east to get LTE or 5G. When power finally did come on, we were half a day behind the exclusive neighborhood next to ours. Now they want to raise rates on both electricity and gas... I would like to be reimbursed for almost $1,500 in expenses due to this.