No communication and slow responses to things that need to be fixed

In spring of 2023, my condo building had no hot water for well over a week. Worse than that, there was virtually no communication from the board or the management company regarding the situation. Now (1/12/24), our building has no hot water, coming up on the coldest day we have had in years. I reoported it at 10 this morning. I got an email response that the property manager "will open the utility room so the vendor can get in" to work on the problem. I have not heard a word sense, and am assuming that we will go the whole weekend without hot water, at least. i would not be surprised if we were out for over a week again. The frustrating part is that we will probably, once again, not recive any communication on this AGAIN. There are two giant sinkhoples in the parking lot that have been there for months. One is blocking the emergency access to the back buildings (my building!) and the access for the utility company. Nothing is addressed in a timely manner. I can go to meetings, but those are fairly useless, and that is not helpful when trying to communicate on day to day issues.