"Courtesy" violation notices

My husband and I have received a "courtesy" violation notice after a neighbor submitted a complaint. This neighbor is having drainage issues on his property. He has the opinion that our landscaping has caused his issues. We have submitted the appeal to the management company, and it has been over 6 weeks waiting for an answer. The management company has indicated that they are waiting to hear from the District Manager before they can proceed.

My primary complaint is that the management company has addressed a neighbor complaint as a violation. I feel that there should be a different process for complaints rather than issuing a "courtesy violation" notice. Before a violation is issued, the opposing neighbor should have the opportunity to respond to a complaint. The statement "we apologize for any alarm this communication may cause" does not help to alleviate the alarm. This process has caused undo damage between the neighbor and us. A violation notice should only be issued once it is determined that a violation occurred. Prior to that, the process should be a fact-finding request.

I also find issue with that fact that the management company acts on behalf of the board of directors but in my instance, I don't think the board was consulted before the violation notice was sent out. Just a suspicion I have.

I have enjoyed most of the aspects of living in a covenant-controlled community but this experience has left me wanting to move into a community not controlled by CCRs.